Contact Us

Contact Us


Want to get in touch? Find out how below

new customer

New customer

Find out how to start your mortgage application with MoCo

How to apply

data (1)

  • Email: hello@moco.ie

  • Opening hours: Monday to Friday 9:00am – 5:00pm

  • MoCo address: MoCo, PO Box 13640, Dublin 1

existing customer

Existing customer

For help with your existing MoCo mortgage, there are some useful links below and details of how you can get in touch. Please note that we work with the Pepper Advantage team who support us with providing service to customers after loans have been drawn down.

 

Existing Customer Support
 

Repayment Concerns
 

If you wish to make a data subject request please contact: dataprivacy@moco.ie

 

If you wish to make a formal complaint, please provide all relevant details in writing to: complaints@moco.ie

Once a formal complaint is received, through our dedicated email address Complaints@Moco.ie, MoCo will make every effort to resolve the complaint in a timely manner.
If a situation arises where it is not possible to resolve the complaint within 5 business days, MoCo will provide you with an acknowledgement letter recognising your grievance and advising that the complaint is being investigated. 
MoCo will provide a further update on the progess of our investigation if the complaint has not been resolved after 20 business days.
MoCo will provide a full and final response within 40 business days of receiving a complaint.

Useful Documents

 

Guide to
Switching Open Document

Salary Certificate Template Open Document

Terms of
Business Open Document

BAWAG P.S.K. Bank für Arbeit und Wirtschaft und Österreichische Postsparkasse Aktiengesellschaft, trading as MoCo, is authorised by the Austrian Financial Markets Authority in Austria and is regulated by the Central Bank of Ireland for conduct of business rules. BAWAG is a stock corporation registered in Austria having its registered office at Wiedner Gürtel 11, 1100 Vienna (with registration number 205340X) and having a registered branch in Ireland (with registration number 910053). Directors: A Abuzaakouk (US), E Sirucic (AT), S Shah (US), D O´Leary (US), A Wise (US) and G Jestaedt (GER)